In video: Air India’s legendary apathy towards passengers goes viral

One more instance of Air India’s legendary insensitivity towards passengers has gone viral.

A video posted on his Facebook page, allegedly showing the callous attitude of the Air India staff, by Shivendra Namdeo has garnered 740,744 hits at the time of going to press.

This is what Namdeo wrote on his posting of the video:

“This is how AIR INDIA, so called pride of India treats their passengers. As per the message from AIR INDIA one should be within 45 minutes from departure.

Even though people (were there) 55 mins before departure. They (were) not allowed to enter.

One person has her mother in ICU and even she was not allowed to board. Another young girl was literally begging them to-board.”

“Mr. PM, if you are listening please listen to the voice of the aam aadmi, who is suffering” he writes.

The national carrier, which is kept afloat through huge sums of public money for several years now, has often faced the wrath of passengers for sub-par customer care services.

Click on the video below to see the episode.